Privacy Policy

1. Your Privacy Matters

At Lanka Rio Tours, we are committed to protecting the privacy and security of our travelers. This Privacy Policy outlines how we collect, use, and safeguard your personal information when you visit our website, communicate with us, or book a tour in Sri Lanka.

2. Information We Collect

To provide you with the best possible travel experience, we may collect the following types of information:

• Personal Details: Your name, email address, phone number, and country of residence when you make an inquiry or booking.
• Travel Information: Arrival and departure flight details, passport information (if required for ticketing or hotel bookings), dietary requirements, and any special mobility needs.
• Digital Data: Basic website analytics, such as your IP address, browser type, and the pages you visit on our site, collected via standard cookies to help us improve our user experience.

3. How We Use Your Information

We only use your information for essential business purposes, which include:

• Designing, quoting, and confirming your custom Sri Lanka tour packages.
• Communicating important updates regarding your itinerary or airport transfers.
• Securing reservations with our trusted third-party partners (hotels, national parks, and activity providers).
• Processing secure payments and invoices.

4. Information Sharing & Third Parties

We will never sell, rent, or trade your personal information to marketing agencies.

We only share your necessary details (such as your name or dietary preferences) with trusted local partners—like hotels, safari guides, and transport operators—strictly for the purpose of fulfilling your booked itinerary. All partners are expected to handle your information with the same level of care and confidentiality.

5. Data Security

We take the security of your data seriously. We use industry-standard security measures, including SSL encryption on our website, to protect your personal information from unauthorized access, loss, or misuse during transmission and storage.

6. Your Rights

You have the right to request access to the personal data we hold about you. If you would like us to update, correct, or completely delete your information from our records after your tour has concluded, simply reach out to us and we will promptly honor your request.